Standard UK Orders 

What is the ‘standard UK orders? 

We stock a limited number of readymade items here in Lincoln that are ready to be dispatched. Ordering from these items is considered to be standard UK orders. For customised orders’ details, please scroll down to the next section.    

Where are you based? 

We are based in Lincoln, UK; with our manufacturing and sourcing office in Dhaka, Bangladesh. 

How do we order? 

Please contact us through our website or email us at sales@craftyant.com with your order. We will then contact you to confirm the order before sending a proforma invoice. You can pay the invoice via bank transfer or paypal and once the invoice is paid we will book your items for delivery within 48 hours. 

Can I come and collect my order? 

Yes, you are more than welcome to come and collect your order from Lincoln. However, please contact us beforehand to arrange the time and availability. Also, to collect the items, it’s strictly cash on collection.    

What is your Minimum Order Quantity (MOQ)? 

We don’t have a minimum order quantity per se. However, there is a delivery charge of £9.90 for orders that amounted less than £300.  

What payment methods do you accept? 

We accept cash, bank transfer, as well as PayPal. 

What is your delivery policy? 

Majority of the orders will arrive within 48 hours, however orders on pallets may take slightly longer. 

 

Customised UK and International Orders 

Can I give you my own design to develop a product? 

Certainly, you can design your own product and we will get it manufactured for you. 

Is our Intellectual Property protected? 

All discussions between Crafty Ant and our customer are completely confidential and we are happy to adhere to your requirements with regards to intellectual property and privacy.  

How long does it take to get a quote? 

We aim to respond you within one working day from receiving the quote request. 

Does your quotation have a valid date? 

Yes, the quotation will have a valid date since a number of cost factors are not in our control.  

Can I develop samples for my custom design? 

Yes, we can develop samples for your custom design. 

Is the sample Free? 

Yes and no. We would invoice you for developing the samples, however if the order value is over £3000, we will deduct the sample cost from the final amount.  

How do I order a sample? 

Please contact us with your requirements and we will send you a proforma invoice with the price and payment options for developing samples. Once you pay the invoice, we will confirm your sample order, develop the samples and send them to you.  

Can I give you a physical copy as reference to develop sample? 

Yes, we can get samples developed from a physical copy.  

How long does it take to develop sample? 

It takes between 7 to 10 working days to develop a sample.  

How long is your order process? 

Every order is different and it could take anything between 6 and 60 working days to deliver depending on what you are ordering. However, we will discuss your requirements at the beginning of the order to confirm the timescale.  

Can I visit the factory? 

Yes, you are more than welcome to visit the manufacturing facilities. However, some of the products are made in Dhaka, while some other products are handmade in rural villages by craftsmen, hundreds of miles away from Dhaka. So, please arrange with us before making your plan.  

What is your payment policy? 

For custom orders, we require 70% of the payment upfront for order worth £3,000 or less; the remaining 30% needs to be paid when the production is completed and ready to be shipped.   

We accept cash, bank transfer or TT for order worth £3000 or less. For order worth over £3000, we would consider accepting irrevocable LC.  

Is there any ‘hidden cost’, not mentioned in the invoice? 

There is no ‘hidden cost’, you only pay what is agreed, when ordering. 

What delivery methods do you use? 

We can deliver your product either via air courier or shipping container. Air courier is mostly used for small or/and time dependent orders, as it is quick and expensive compare to the shipping option.  For larger order, it is economical to get the order delivered via shipping.  

Which countries do you deliver? 

We take orders from all over the world and can deliver to almost any port or the city.